On Monday of this week, I posted this rant about HP and their poor customer service. I also tweeted it…and thanks to my loyal readers, that post rose from oblivion on Monday to page two for a Google search about HP and customer service yesterday. Apparently that got the attention of a lovely woman named CeCe at Hewlett-Packard who works in Executive Customer Relations for the company. She was appalled at how I had been treated and offered a very sincere apology (with a promise to forward the information on to the appropriate people at HP), AND will be sending me a check to cover my costs of freight and the inconvenience of the situation.
To say I am pleasantly surprised is an understatement. I am happy that a big company still has the capability of reaching out to its customers when they have made a mistake. I am sorry it took a ranting blog post to get their attention.
I am thinking maybe they deserve a second chance. What do you think?