Comments on: Maybe HP Deserves 2nd Chance? http://www.caribousmom.com/2009/10/30/maybe-hp-deserves-2nd-chance/ reading a good book with a furchild by my side Sat, 11 Feb 2012 17:14:23 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Caribousmom http://www.caribousmom.com/2009/10/30/maybe-hp-deserves-2nd-chance/comment-page-1/#comment-11511 Caribousmom Thu, 26 Nov 2009 18:08:17 +0000 http://www.caribousmom.com/?p=5621#comment-11511 Jena: I totally agree...and I still haven't seen the check they promised to send me...so I am not so sure I'll ever be buying HP again. Thanks for weighing in. David: Wow, I didn't realize there were class action suits...although I guess I am not really surprised. Thanks for the follow up. Jena: I totally agree…and I still haven’t seen the check they promised to send me…so I am not so sure I’ll ever be buying HP again. Thanks for weighing in.

David: Wow, I didn’t realize there were class action suits…although I guess I am not really surprised. Thanks for the follow up.

]]> By: David Church http://www.caribousmom.com/2009/10/30/maybe-hp-deserves-2nd-chance/comment-page-1/#comment-11351 David Church Fri, 20 Nov 2009 22:05:44 +0000 http://www.caribousmom.com/?p=5621#comment-11351 At the risk of being accused of whining, I will register one more comment for the record. I am very disappointed in HP's handling of my faulty laptop issue. I have learned there are class action suites against them for knowing selling computers with substandard parts in them. I registered with the law firm handling thousands of others with similar problems. I may not see any compensation but they need to be held accountable. Since I had to buy a new laptop, I further expressed my disappointment with HP by spending my money with a different company. Thank you, David Canyon Lake, CA At the risk of being accused of whining, I will register one more comment for the record. I am very disappointed in HP’s handling of my faulty laptop issue. I have learned there are class action suites against them for knowing selling computers with substandard parts in them. I registered with the law firm handling thousands of others with similar problems. I may not see any compensation but they need to be held accountable.

Since I had to buy a new laptop, I further expressed my disappointment with HP by spending my money with a different company.

Thank you,

David
Canyon Lake, CA

]]> By: Jena http://www.caribousmom.com/2009/10/30/maybe-hp-deserves-2nd-chance/comment-page-1/#comment-11346 Jena Fri, 20 Nov 2009 21:15:43 +0000 http://www.caribousmom.com/?p=5621#comment-11346 I'm glad they helped you out, but as has been said, they should've offered that right away instead of taking care of it only after you posted to the internet (and got to page 2 of a Google search; if your post had only gotten to page 7, do you think they would've paid attention?). HP is simply no longer on my list of companies I'm willing to buy from, and they haven't been for a long time. I’m glad they helped you out, but as has been said, they should’ve offered that right away instead of taking care of it only after you posted to the internet (and got to page 2 of a Google search; if your post had only gotten to page 7, do you think they would’ve paid attention?).

HP is simply no longer on my list of companies I’m willing to buy from, and they haven’t been for a long time.

]]> By: Caribousmom http://www.caribousmom.com/2009/10/30/maybe-hp-deserves-2nd-chance/comment-page-1/#comment-11044 Caribousmom Sat, 07 Nov 2009 00:23:46 +0000 http://www.caribousmom.com/?p=5621#comment-11044 David, thanks for letting us know the outcome of your story...I'm sorry you seemed to have been caught in a loophole based on warranty expiration...that always is a total bummer (I recently had my Sony laptop fixed under warranty...but had it broken one month later I would have been out of luck). Glad to help. David, thanks for letting us know the outcome of your story…I’m sorry you seemed to have been caught in a loophole based on warranty expiration…that always is a total bummer (I recently had my Sony laptop fixed under warranty…but had it broken one month later I would have been out of luck). Glad to help.

]]> By: David Church http://www.caribousmom.com/2009/10/30/maybe-hp-deserves-2nd-chance/comment-page-1/#comment-11043 David Church Sat, 07 Nov 2009 00:17:34 +0000 http://www.caribousmom.com/?p=5621#comment-11043 Hello Wendy and other contributers, For the record - I got a phone call from someone in HP corporate who was very attentive and sympathetic but said her hands were tied. As I understand it, because of some legalities HP had to set a cutoff date for what laptops would be fixed under the extended warranty. I missed it by about 7 months. Wendy I want to thank you for responding so promptly and lending your help. Blessing, David Hello Wendy and other contributers,

For the record – I got a phone call from someone in HP corporate who was very attentive and sympathetic but said her hands were tied. As I understand it, because of some legalities HP had to set a cutoff date for what laptops would be fixed under the extended warranty. I missed it by about 7 months.

Wendy I want to thank you for responding so promptly and lending your help.

Blessing,
David

]]> By: Caribousmom http://www.caribousmom.com/2009/10/30/maybe-hp-deserves-2nd-chance/comment-page-1/#comment-11026 Caribousmom Fri, 06 Nov 2009 15:33:08 +0000 http://www.caribousmom.com/?p=5621#comment-11026 Lori: I agree - everyone should get good customer service the first time around...they shouldn't have to have a blog to get a little help. Lisa: I couldn't agree more. Jenners: Amazing the power a blogger can have, isn't it? JT: Yup...I wonder how many customers dealt with that crappy customer service person who never got satisfaction. David: Sorry to hear about your troubles....I'll drop you an email. Lori: I agree – everyone should get good customer service the first time around…they shouldn’t have to have a blog to get a little help.

Lisa: I couldn’t agree more.

Jenners: Amazing the power a blogger can have, isn’t it?

JT: Yup…I wonder how many customers dealt with that crappy customer service person who never got satisfaction.

David: Sorry to hear about your troubles….I’ll drop you an email.

]]> By: David Church http://www.caribousmom.com/2009/10/30/maybe-hp-deserves-2nd-chance/comment-page-1/#comment-10991 David Church Thu, 05 Nov 2009 21:34:33 +0000 http://www.caribousmom.com/?p=5621#comment-10991 How can I get in touch with this HP person or that department? I was promised by one of the support people 6 days ago that they would fix my laptop for free including shipping due to a known defect. They told me I would be receiving a shipping container in a couple days. It hasn't arrived yet so I called back. Now the person I talked to told me it was never shipped out and wouldn't be because the warranty has lapsed. Why didn't they call me back? If I hadn't called I would still be waiting. I waited on the phone for about 40 minutes and finally ask to speak to a supervisor and was told they were very busy and unavailable. He said they would elivate the issue and someone would call me in 24-48 hours. Meanwhile I am without my laptop. Again - how can I contact the people you taked to? Thank you, David How can I get in touch with this HP person or that department? I was promised by one of the support people 6 days ago that they would fix my laptop for free including shipping due to a known defect.

They told me I would be receiving a shipping container in a couple days. It hasn’t arrived yet so I called back.

Now the person I talked to told me it was never shipped out and wouldn’t be because the warranty has lapsed.

Why didn’t they call me back? If I hadn’t called I would still be waiting. I waited on the phone for about 40 minutes and finally ask to speak to a supervisor and was told they were very busy and unavailable. He said they would elivate the issue and someone would call me in 24-48 hours.

Meanwhile I am without my laptop.

Again – how can I contact the people you taked to?

Thank you,

David

]]> By: J.T. Oldfield http://www.caribousmom.com/2009/10/30/maybe-hp-deserves-2nd-chance/comment-page-1/#comment-10948 J.T. Oldfield Mon, 02 Nov 2009 11:15:35 +0000 http://www.caribousmom.com/?p=5621#comment-10948 Definitely goes to show what blogging can do. But just think of the people who have gotten crappy service who don't have blogs. I hope this helps them change their policies. Definitely goes to show what blogging can do. But just think of the people who have gotten crappy service who don’t have blogs. I hope this helps them change their policies.

]]> By: Jenners http://www.caribousmom.com/2009/10/30/maybe-hp-deserves-2nd-chance/comment-page-1/#comment-10921 Jenners Sun, 01 Nov 2009 02:50:52 +0000 http://www.caribousmom.com/?p=5621#comment-10921 That is cool! The power of blogging and tweeting! That is cool! The power of blogging and tweeting!

]]> By: Lisa http://www.caribousmom.com/2009/10/30/maybe-hp-deserves-2nd-chance/comment-page-1/#comment-10919 Lisa Sun, 01 Nov 2009 01:49:06 +0000 http://www.caribousmom.com/?p=5621#comment-10919 Maybe this will be a great lesson for HP. In this day and age, when complaints can spread literally like wildfire, companies need to be very mindful of how they are treating their customers. Maybe this will be a great lesson for HP. In this day and age, when complaints can spread literally like wildfire, companies need to be very mindful of how they are treating their customers.

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